About Us
At Experience Management Institute (EXMI), we help organizations build more human workplaces. We are woman-owned with deep experience in people design, process improvement, and human centered design, we create more engaged employees and efficient organizations. EXMI supports individuals, businesses, and organizations from nonprofits and government entities to institutes of higher education and K-12 schools. Our goal is to understand your needs to match our highly trained and experienced team to provide services requested at a competitive price
Our Approach
Human-Centered
Great Experiences
Collaborative Change
We believe that you should put people at the center of your organization's purpose, not your products, services, or money.
While we want to help our clients develop great experiences, we want them to have great experiences as well.
Change is hard and it typically fails when forced. If people are involved in making decisions and their opinion is valued, change becomes a situation of doing work with people, not to them.
Make a Difference
We want to help people achieve great things. This means that we have a calling to do work that matters. We also value giving back and those who support varying causes.
Process and Data-Driven
Thinking through how work happens and asking ourselves if we are making decisions that benefit customers ensures for efficient and effective work. Using data to make decisions allows for everyone involved to better understand the "why."
Our Dedication to Equity, Diversity, & Inclusion
We celebrate the diverse identities and experiences of our employees and clients. We have an unwavering commitment to uplift others and create cultures of belonging. We intentionally engage in difficult conversations to drive equitable action. We believe that exceptional work happens when we place people at the center.
Read our full Equal Employment Opportunity and Affirmative Action Policy Statement.
We believe that having values helps us in the in the decision-making process. We also believe that it helps others understand what we are about and how we approach our work.
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We have a deep passion for our work. It is our calling and we share this with everyone we meet!
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We believe that exceptional work happens when people have empathy and are understanding, aware of, and sensitive to the feelings, thoughts, and experience of others.
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We believe in building relationships that center on trust and integrity.
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We believe that the best work happens when you're not only learning and giving but having fun.
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We believe in diversity, equity, and inclusion of people, thoughts, ideas, and experiences.
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We believe in pushing boundaries through focusing on the future and innovation.