About Us
Experience Management Institute (EXMI) is a certified women-owned, economically disadvantaged, veteran-friendly small business headquartered in Ohio with staff across New York, Ohio, Florida, Texas, and Oklahoma.
Co-founders, Emily Douglas-McNab and Dr. Katherine Heynoski intentionally designed an organization of driven and diverse experts to support public organizations as they work to build stronger people systems.
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With clients in over 40 states, EXMI focuses on providing research, insights, and analytics to help organizations and their leaders as they work to become more human centered. EXMI provides tailored solutions that align with the unique needs of each organization, enabling them to drive measurable improvements.​
Our Vision & Values
Vision
Reimagining the future of work to unleash the power of people.
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Values​
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People: Prioritizing well-being so employees can be themselves and thrive.
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Innovation: Fostering a culture that encourages employees to think creatively and take risks.
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Fun: Embracing a positive and enjoyable work environment
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Partnership: Building strong relationships based on trust and collaboration.
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Expertise: Striving for excellence by continuously learning.
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Purpose: Creating opportunities that encourage meaningful and fulfilling work.
Our Certifications & Awards
Certifications
EXMI is proud to be a diverse, socially-minded organization. We hold a variety of minority business certifications both nationally and across various states.
Awards
EXMI’s not only supports our clients in fostering inclusive and dynamic work environments, but we do so internally as well. In the past year we have been honored for our work in equal pay as well as being an exceptional workplace for young professionals, reflecting our organization’s dedication to equity and belonging.
Our Social Responsibility
EXMI is commited to being socially aware and responsible. Every small step a business takes contributes to the broader goal of reducing carbon footprint and mitigating climate change impacts. Every business has the opportunity to lead by example. Here are ways we take action.
EXMI calculates our carbon footprint annually. We purchase Gold Standard-certified carbon credits to offset our emissions. Each Gold Standard project has a verified contribution to at least three of the United Nation’s Sustainable Development Goals.
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EXMI is counted in the United Nations Climate Change Champion’s Race to Zero campaign as a Carbon Neutral Organization.
EXMI has also started the B Corp certification process and has been identified as a priority organization through their Equity program.
What Makes Us Different
We are strategy experts
We combine science and art to create sustainable, impactful solutions. Our focus is on helping organizations move from isolated actions to comprehensive strategies for lasting change.
We believe in exceptional experiences
We tailor our support to match client goals, believing our success is measured by our clients’ achievements and satisfaction.
We are innovative and creative
We stay up to date on modern trends and follow cross-industry best practices. We embrace AI, social media, and other non-traditional platforms. We are future-focused and provide greater impact for our clients.
We know reliable data can be powerful
Our data expertise provides actionable insights, guiding informed decision-making through reliable, legally obtained data.
We are diverse and believe in continued growth
Continuous improvement is key at EXMI. Our team’s diverse backgrounds and expertise in human capital management ensure fresh perspectives and cutting-edge practices.
We believe that collaboration takes everyone farther
Working side-by-side with clients, we help build capacity and transform systems for lasting results. We embrace collaboration, working with boards, communities, and unions to align goals.
Our Dedication to Equity, Diversity, & Inclusion
We celebrate the diverse identities and experiences of our employees and clients. We have an unwavering commitment to uplift others and create cultures of belonging. We intentionally engage in difficult conversations to drive equitable action. We believe that exceptional work happens when we place people at the center.
Read our full Equal Employment Opportunity and Affirmative Action Policy Statement.